Frequently asked Questions
Q - How do I access Doctors OnLine Billing?
A - All you need to connect to the DOLB servers is an internet connection and a laptop, tablet or desktop computer.
Q - What hardware do I need?
A - You will need a computer running windows 7 or above and a printer. MAC's are not supported.
Q - Is my information safe?
A - Communication with DOLB servers is via an encrypted secure connection.
Q - What about backups?
A - Multiple backups are done nightly. We use offsite backups via the internet, local multi generation NAS backup and the data is also copied to redundant servers. Backups are also available upon request for a small additional fee.
Q - What are the hours of operation?
A - DOLB servers are available 24x7. However, while backups are done between 1AM and 3 AM Pacific standard time system response may be slower than normal.
Q - Is DOLB HIPAA compliant?
A - DOLB is currently compliant with all healthcare and HIPAA requirements. We will continue to maintain compliance as new requirements become available.
Q - Can I send my insurance claims electronically?
A - Yes. Claims may be sent electronically to a clearing house or printed on claim forms or plain paper to your local printer. We recommend Availity Claims clearinghouse.
Q - How much does DOLB cost?
A - Pricing is simple. after one time setup fees, it's only $69.00 per month per computer. (see pricing page for details.)
About Doctors Online Billing
DoctorsOnLineBilling adds a new and exciting alternative to the Medical billing industry.
DoctorsOnLineBilling is a division of AutoMates. AutoMates has been in the computer business for over 30 years, and have been involved in medical billing software and resources for the past 25 years. Our extensive knowledge of medical billing, and technology allows you to take advantage of more effective solutions than ever before.
The goal of DoctorsOnLineBilling and AutoMates is to provide our customers with excellent service. Over the past 25 years, we have made our customers our number one priority.
Ready to get started?. Contact us at.
By Phone: 949.388.1188
By Email: firstname.lastname@example.org