(Windows/macOS) What steps can I take to troubleshoot? - Clip Studio Official Support (2024)

Actions you should try first

If you are having trouble with the app, please try the solutions below in the order listed.

・Restart the app

・Restart the device

・Check your internet connection

・Check system requirements*

・Check the status of your security software

*Please check whether the memory, OS version, etc. of the device you are using is supported here.

If the problem persists after trying all of the above, please try the following according to the issue you are experiencing.

Artwork or data is lost or has disappeared

If the work file or data is lost or has disappeared, please check whether the file or data remains in the save destination.

If there is no data in the folder, refer to the following page to see if the data was saved as a back-up on the Clip Studio cloud.

Refer to the following page to see if the data was saved as a back-up on the Clip Studio cloud.

Unable to open the file

If the following occurs when trying to open a cmc file or clip file, the data may be corrupted.

・You see an Unsupported file format. message

・The file loads indefinitely

・ The application crashes

In this case, please check the backup file with the following methods.

The app crashes

・The app force quits when I make a new canvas or open a file after starting the app.

・I get the message “CLIP STUDIO quit unexpectedly” and the app force quits

If the app crashes like in the situations above, set the Allocate to application to a value that’s 20% lower and then restart the app.

If you have other apps open, please close them.

Please refer to the following page and uninstall your pen tablet driver.

Please check the following page if you see a blue screen.

The app won’t launch

・ The message "The software is starting. Please wait." appears but Clip Studio Paint does not start.

・ Force closes after startup without any error message.

・I get the message “CLIP STUDIO quit unexpectedly” and the app force quits

If you are experiencing the above, refer to the page below.

The app is slow

When the app is lagging, please try the following workarounds.

Note: Please save and then close any canvases that you are currently working on before attempting the workarounds.

If you have other apps open, please close them.

・Clear History

・Reduce Undo levels

・Reduce the canvas size

・Adjust layers

・Restart the app and device

See here for details on how to execute each of these operations.

If the problem persists, see the following page for more information on the recommended operating environment and how to better use Clip Studio Paint.

Unstable drawing

If there is a problem with drawing in the app, check the following based on the issue that you are facing.

It lags when you draw

If you notice a delay when drawing, the solution will depend on when the delay occurs.

See the following page for more information.

Lines appear messy, rough, or jaggy

If the lines are appearing messy or rough, check the page below and check your Zoom In/Out and Anti-aliasing settings.

When drawing coordinates are offset and no pen pressure is detected

If the position of your marks are off or the pen pressure does not work when drawing, please check the following page according to the device you are using.

■ Windows/macOS

■ Tablet PC (Windows)

Can't log into my Clip Studio account

If you cannot login to your Clip Studio account please check your email address and update your app.

If the screen freezes and you cannot log in, the login dialog may have appeared outside of your monitor display.

See the following page for more information.

Can’t download materials

Please check the following if you have problems downloading materials from Clip Studio Assets.

Clip Studio is showing as offline

Please check the following page if your computer is connected to the internet but you still get a “OFFLINE Not connected to the Internet.” message displayed.

If the problem persists

If the problem persists after trying all of the above, please contact our support team.

Contact

Celsys User Support

・ Please add “EN-FAQ-20230060” to the subject line.

If you can include app diagnostic information in your support inquiry, we will be able to assist you more easily.