M&T Bank Treasury Center Getting Started - USER GUIDE (2024)

M&T Bank Treasury Center® Getting Started USER GUIDE For informational purposes only, not considered an advertisem*nt.

Getting Started USER GUIDE TABLE OF CONTENTS TREASURY CENTER SYSTEM REQUIREMENTS ................................................... 3 NAVIGATION ................................................................................................................ 5 CUSTOMIZING YOUR DASHBOARD ........................................................................ 8 NOTIFICATIONS......................................................................................................... 12 SECURITY SETTINGS ............................................................................................... 13 ALERTS ...................................................................................................................... 30 APPENDIX................................................................................................................... 34 CONTACT US ............................................................................................................ 36 Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —1—

Getting Started USER GUIDE WELCOME TO M&T BANK’S TREASURY CENTER M&T Bank’s Treasury Center provides access to an array of Treasury Management services using a single set of login credentials. • ACH Payments • ACH Monitor • ACH Payments • Balance Reporting • Check Management • Escrow Online • eStatements • File Transfer Manager (FTM) • Image Lockbox • Image Search • International Trade Online (ITO) • National Image Lockbox • Positive Pay • Remote Check Deposit (RCD) • Wire Payments Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —2—

Getting Started USER GUIDE TREASURY CENTER SYSTEM REQUIREMENTS Each platform within Treasury Center has its own set of system requirements. Below is a chart of each service and its requirements. Key The following guide provides an overview of the system requirements for various M&T Treasury Management Product works without issue  Services. Please see product-specific Getting Started and User Guides for more detailed information. Product works; low impact viewing issues  Contact the Treasury Management Service Team at 1-800-724-2240, Monday–Friday, 8am–6pm ET, if you Product works; medium impact issues, viewing/functionality ⚠ have any questions or require assistance. Visit us online: Product does not work/high impact issues  https://www.mtb.com/business/commercial-banking Not supported by vendor; unknown if issues exist  Unless otherwise noted, services are only compatible with PC Systems Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —3—

Getting Started USER GUIDE Other: Media Viewer (used for Image CDs and Image Transmission) • Microsoft Windows XP (compatible, but not certified or supported) or Microsoft Windows 7 • CD-ROM Drive (for CD-ROM only) • Utility to unzip files, such as WinZip, WinRAR, 7zip, etc. (for Transmission only) Electronic Signature for Treasury Management Agreements • The latest stable release of Chrome, Firefox, Safari, Windows Edge, and Internet Explorer (v.11+) browsers Note: Apple Safari, iPhone and iPad are trademarks of Apple, Inc. registered in the U.S. and other countries. Android and Google Chrome are trademarks of Google Inc. Mozilla Firefox is a registered trademark of Mozilla Foundation. Internet Explorer is a registered trademark of Microsoft Corporation. Use of these trademarks is subject to the respective owner's permission. M&T Bank is not endorsed, sponsored, affiliated with or otherwise authorized by respective owners. NAVIGATION You can easily navigate to all your services using the navigation bar. Each navigation title is sorted by service category, including Reporting, Payments, Receivables, Fraud/ Risk, File Management, and Admin. Responsive design renders the screen view, including the navigation bar, depending on your device (e.g. desktop, laptop, tablet or a mobile device). Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —4—

Getting Started USER GUIDE Desktop Navigation View: Tablet Navigation View: Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —5—

Getting Started USER GUIDE Mobile Navigation View: Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —6—

Getting Started USER GUIDE Navigation Directory: M&T Bank| Reporting Payments Receivables Fraud/ Risk File Management More… AdminTreasury Center Balance Payment Remote Check UserHome Access One Reporting Management Deposit Maintenance Transfer Account Download Image Lockbox Cash Order Management Maintenance Check Image Search Escrow Online CentreSuite Contact Center Management Report File Transfer ACH Monitor National Lockbox Fraud/ Risk Web InfoPlu$ Alerts Center Management Manager International Bank Reports Learning Center Imports Trade Online Approval eStatements Structure Maintenance Online Audit Statements Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —7—

Getting Started USER GUIDE CUSTOMIZING YOUR DASHBOARD M&T’s Treasury Center has a customizable dashboard that allows you to personalize your login views to the services you use the most. Treasury Center uses blocks of functionality, or widgets, to organize your dashboard. Widget Elements: 1 2 3 4 1. Add Widget dropdown is in the upper-right corner of every screen and provides a list of available widgets that can be added to any page you choose. 2. Settings icon contains widget settings including Help, Remove, and Resize. 3. Print, export and refresh are options within each widget. Date and time stamp are on each widget. 4. Add, Resize (half or full-page width), Relocate, or Remove widgets. Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —8—

Getting Started USER GUIDE Adding a Widget 1. Click on the Add Widget dropdown arrow located in the right corner of your dashboard. A list of available widgets for your dashboard will be displayed. 2. Click on the name of the widget you would like to add to your dashboard. The new widget appears under any existing widgets on your dashboard and will be saved in that position for future logons, unless you choose to move it to another location. Moving a Widget 1. Click on the top border of the widget with the mouse arrow. Hold the left mouse button down to grab, then release the left mouse button to drop the widget where you would like to place it on your dashboard. You will see a blue border appear when it is in move mode. Removing a Widget 1. Click on the settings icon in the upper-right corner of a widget to access the widget settings. 2. Click on Remove. Resizing a Widget 1. Click on the settings icon in the upper-right corner of a widget to access the widget settings. 2. Click on Resize to toggle the widget between half or full-page width. Full Page Widget Example: Option 2 – Half Page Width Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —9—

Getting Started USER GUIDE Half Page Width Example: LIST VIEWS Throughout Treasury Center and especially important in Balance Reporting is our List View Feature. Data tables such as Previous Day Summary or Current Day Transactions allow you to configure the columns displayed, column order, apply filters (e.g. credits only, date range, etc.). List View allows you to then name and save unlimited views for future use. For each data table, you can choose what the default List View is when accessed. List View Components can include Filter, Settings, Column Order. Filter – located above data tables on the left-hand side. Note: filter options vary by data table. Multiple filters can be applied and saved to a single List View (e.g. Month to Date and Credits Only). 1. Click the Select fields dropdown. 2. Select desired filter option. 3. Click Apply. Settings – locate in the upper-right hand corner of the data table (cog wheel icon). Note: column options vary by data table. 1. Click the Settings icon. 2. Click desired column option(s) checkbox to display or click already checked column option(s) checkbox to hide. Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —10—

Getting Started USER GUIDE 3. Click Update. 4. You can rearrange the order of columns by clicking on a column and dragging it to your desired location. Saving List View 1. Click the List View dropdown located above the data table on the right-hand side. 2. Click +Save View. 3. Type in a name for your List View. 4. Click Go. Your List View has been saved. 5. Click Set As Default if you wish that List View be the default view for that data table. List View Example: 31 2a2b 1. Filter – in this example, Month to date and Credit Only filter has been applied 2a. Cog icon opens column settings 2b. Update or Cancel options for column settings 3. List Views – where to save List Views or access already created List Views Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —11—

Getting Started USER GUIDE NOTIFICATIONS The Notifications Widget will display all bank related messages and the counts of approvals, rejected files and failed payments. (e.g. New User approval, User modification approval.) 1. For bank related messages, click More to expand the message. 2. A set of notifications are available for approvals and notifications. When you click View, it will take you to the list of approvals or items to review. Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —12—

Getting Started USER GUIDE SECURITY SETTINGS Passwords and token passcodes are important security mechanisms used to authenticate access to Treasury Center. To protect our clients, all users with payment entitlements will be required to use a security token as a password when logging in to Treasury Center. Please see appendix for entitlements that require a user a token rather than a password to log in. Mobile Token Before a user can register their mobile token, the company administrator must go into Treasury Center and select the user’s “Challenge Method” to be mobile token. Existing Global Admins with physical tokens will need M&T to make this change. Steps for Administrator to Change User’s Challenge Method 1. Log on to your Treasury Center account. 2. Under Admin tab, click User Maintenance. 3. Scroll to the user you want to update and click View. 4. Under Other User Info, click Modify. 5. Scroll down to Admin Settings and click the dropdown under Challenge Method to be Mobile Token. 6. Click Update to save your changes. Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —13—

Getting Started USER GUIDE 2. Under Admin tab, click User Maintenance 3. Scroll to the user you want to update & click View USER1 4. Under Other User Information, click Modify 6. Click Update to save your changes Once this is completed, the user must follow the steps to register their token. Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —14—

Getting Started USER GUIDE Registering Mobile Token To successfully register the mobile token, the user must first download the PingID app onto their smartphone. Once this is completed, the user is required to follow the steps to pair their smartphone with their Treasury Center account. Step 1: Download PingID App 1. Go into app store on mobile device, search “PingID”, and click download. a. Depending on your mobile device, download PingID App from: i. iPhone: Apple App Store ii. Android: Google Play Store 2. Once the PingID app is installed on your smartphone, tap Open. 3. The first time you access PingID you will be prompted to accept the terms of service. Tap Accept. 4. You will also need to enable push notifications, camera, and location for PingID. Tap I Understand and accept all PingID permission requests when prompted to do so (tap Allow and OK). Download PingID App on iPhone: Download PingID App on Android: 1. Download PingID 1. Install PingID app app from the Apple from the Google App store Play Store Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —15—

Getting Started USER GUIDE 2. Once the PingID app is installed on 2. Once the PingID your iPhone, Click app is installed on Open. your Android, Click Open. Download PingID App on iPhone: Download PingID App on Android: 3. The first time you access PingID you are prompted to accept the terms of service. Tap Accept. Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —16—

Getting Started USER GUIDE 4. You will also need to enable push notification, camera, and location for PingID. Tap I Understand and accept all PingID permission requests when prompted – varies by device. After you have successfully downloaded the PingID app on your smartphone, the next step is to pair your smartphone with your Treasury Center account. Step 2: Pair Your Device 1. Go to Treasury Center on your tablet/desktop. 2. Type in your User ID. Click Continue. 3. You will be emailed a temporary password. 4. Input the temporary password emailed to you, click Log In. 5. You will be redirected to the PingID registration page. 6. Open the PingID app on your mobile device and scan the QR code on the registration page. • Option to manually pair your device using the pairing key. 7. PingID verifies the QR code and pairs your phone automatically. You will see a green checkmark indicating this was completed successfully. 8. An authentication request is generated immediately, and you are prompted to authenticate on your mobile device by swiping up. You will see a green checkmark indicating this was completed successfully. 9. Registration is now complete and you will be successfully logged into Treasury Center. Note: User will only have to register the mobile token once, the first time at login. Optional: Once pairing is completed successfully, you will be prompted to complete the set-up of your profile by entering a nickname and add an image. Click Done. Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —17—

Getting Started USER GUIDE 3. You will be emailed a temporary password. User One, Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —18—

Getting Started USER GUIDE User One, 4. Input the temporary password emailed to you. Click Log In. 5. You will be redirected to the registration page. Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —19—

Getting Started USER GUIDE 6. Open the PingID app on your mobile device and scan the QR code on the registration page. If you are unable to scan the QR code, tap Enter Pairing Key Manually on your smartphone and enter the pairing key as shown on the registration page. 9. Registration is now complete, and you will be successfully logged into Treasury Center. 7. PingID verifies the QR code and pairs your phone 8. An authentication You will see a green automatically. You request is generated checkmark indicating will see a green immediately, and you this was completed checkmark indicating are prompted to successfully. this was completed authenticate on your successfully. mobile device by swiping up. Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —20—

Getting Started USER GUIDE Physical Token Registering a Physical Token 1. Type in your User ID. Then click Continue. 2. A temporary password will be sent to the email address on file in the user’s profile. 3. Type the temporary password on the next screen and click Log In. Note: There is an option save User ID if you are the only user logging in from that computer. 4. Type in physical token serial number (found on back on token). 5. Type in physical token passcode (number the token reveals). 6. Click Submit and proceed to log in. User will log in with the physical token as passcode going forward. 1. Enter User ID, Click Continue 2. One-time password email Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —21—

Getting Started USER GUIDE 3. Enter in temporary password received via email. Click Log In 4. Enter physical token serial number and token passcode. 5. Enter physical token response number and click Submit Reset a Password The requirements for passwords in Treasury Center are as follows: • At least eight characters • At least one capital letter and one lowercase letter • At least one number • Cannot be your email • Cannot have three or more repeating characters • Cannot repeat your last four passwords Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —22—

Getting Started USER GUIDE Forgot Password You have the option to request a new temporary password if you have forgotten your password. 1. Click the “Forgot Password?” link on the login screen. 2. Type in your User ID. Then click Continue. You will be prompted to answer two security questions. 3. Type in the answers to your security questions. Note: Contact the Treasury Management Service Team at 1-800-724-2240, Monday-Friday 8am-6pm ET if you do not remember the answers to your security questions. 1. Click Next after providing your security answers. 2. Click Continue. 3. An email containing a temporary password will be sent to the email address in your Treasury Center user profile. Note: The temporary password will expire within 24 hours of receipt. If you do not log in within 24 hours, follow the Forgot Password steps again to receive a new temporary password. Click here Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —23—

Getting Started USER GUIDE Type in your USER ID Click Next Type Security Answers Click Next Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —24—

Getting Started USER GUIDE Click continue Temporary email when you have reset your password: Once your password is successfully changed, you will receive an email like the one below: Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —25—

Getting Started USER GUIDE Change your Password If you would like to change your existing password, you can do so within your profile once logged into Treasury Center. 1. Log in to Treasury Center and click on your User ID in the upper-right corner of your screen. A dropdown menu will appear. 2. Click Security Settings. 3. Enter your current password, your new password, and re-enter your new password. 4. Click Next. 5. You will receive a confirmation that your password has changed successfully. 1. Click on USER ID 2. Select Security Settings Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —26—

Getting Started USER GUIDE 3. Enter current and new password 4. Click Next 5. Confirmation that your password changed successfully Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —27—

Getting Started USER GUIDE Reset Security Questions (if applicable) If you would like to change your existing Security Questions (questions and/or answers), you can do so within your profile once logged into Treasury Center. 1. Log in to Treasury Center and click on your User ID in the upper-right corner of your screen. A drop-down menu will appear. 2. Click Security Settings. 3. Select one or more new security questions and/or provide one or more new answers. 4. Click Save. 1. Click on USER ID 2. Select Security Questions Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —28—

Getting Started USER GUIDE Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —29—

Getting Started USER GUIDE ALERTS M&T’s Treasury Center provides the ability to create alerts that allow you to be notified via email when a new user is created, a user is modified, a user needs approval, and/ or a user has been deleted. • Alerts found under the Admin navigation item • Ability to subscribe to alerts for yourself • Ability to set up a group of recipients to receive alerts • Alerts are sent via email to the email address entered during the alert setup Add a Recipient for Alerts Prior to setting up an alert, you must set up the recipient(s) of the alert. 1. In the navigation select Alerts > Scroll to the Recipient > Click Insert. 2. Fill out the required fields: • Name • Email Address 3. You can click Add Another Contact Method to add additional email addresses to receive the alert. 4. Once completed > Click Save. A message at the top of the Alert Center will indicate “Client email recipients submitted” if it was successful. 21 3 4 Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —30—

Getting Started USER GUIDE Add a Recipient Group for Alerts A group of multiple recipients can receive the same alert by using the Recipient Group feature. A Recipient Group must be created before setting up the alert. 1. Select the Alerts option under the Admin navigation menu. 2. Choose the Recipient Group tab within the Alerts workspace. 3. Click Insert. 4. Enter a Group Name. 5. Add recipients to the group by clicking in the Recipient Name field – existing Recipients will be displayed. Note: You can choose multiple recipients by clicking on each name individually. 6. Click Save. Add a New Alert 1. Select the Alerts option under the Admin navigation menu. 2. Click on Add New Alert on the Alerts tab of the Alerts workspace. 3. Complete all required fields: a. Alert Name > Type in a desired name of Alert b. Alert Group > Select ‘Administration’ c. Alert Type > User Alert Populates d. Alert Subject Line > Type in your desired Subject Line e. Recipients/ Recipients Groups > Type in an email group (recipients must be set up first, see instruction above). Note: You can only add Recipients OR Recipient Groups, not both, for an alert. f. Contact Methods > Populates the recipients selected. Note: You can uncheck email addresses for any of the recipients listed g. Actions > Choose an action or provide an account number based on the type of alert 4. Click Save. Note: See appendix for available alerts. Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —31—

Getting Started USER GUIDE Adding an Alert Example: 1 2 3 d c baef Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —32—

Getting Started USER GUIDE Modify an Alert 1. Select the Alerts option under the Admin navigation menu. 2. Find the alert you want to modify by using filters or scrolling within the Alerts grid. 3. Click Modify from the Actions dropdown within the grid. 4. Edit the applicable field(s). 5. Click Save. Delete an Alert 1. Select the Alerts option under the Admin navigation menu. 2. Find the alert you would like to delete in the Alerts list. 3. Click Delete in the Actions dropdown. My Settings - My Settings houses alert contact methods. Currently, Treasury Center only supports email for alerts. 1. Select the Alerts option under the Admin navigation menu. 2. Click on the My Settings tab within the Alerts workspace. 3. Populate the following fields: • Email – required, populates from the user profile information • Phone (Voice) – not applicable • Mobile (SMS) – Coming Soon! • Fax – not applicable Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —33—

Getting Started USER GUIDE APPENDIX Alerts available: Available Alerts Description Positive Pay Cutoff Time is This alert sends an email when the cutoff time is approaching. Approaching Positive Pay Decision Pending This alert sends positive pay decisions that need to be approved. Approval This alert sends an email to the user if there are positive pay Positive Pay Suspect Item Alert suspect items that have been loaded. Reverse Positive Pay Cutoff This alert sends an email when the cutoff time is approaching. Time is Approaching Reverse Positive Pay Decision This alert sends an email when positive pay decisions need to be Pending Approval approved. This alert notifies the user that there are reverse positive pay Reverse Positive Pay Paid Item suspect items that have been loaded. The alert lists the accounts Check Management Alert that suspect items have been loaded for. Reverse Positive Pay No Paid This alert notifies the user that there are no suspect items for the Items selected amount when a suspect file is loaded. This alert notifies the user that there are no suspect items for the Positive Pay No Suspect Items selected amount when a suspect file is loaded. Transactions Processing Status This alert notifies that the status of a transaction has changed. It Changed for Issues and Voids has been approved/bank approved/bank rejected. File Import Confirmation for This is a timed alert that provides confirmation of whether check Check Issues and Voids issues or voids imported successfully. File Import Confirmation for This is a timed alert that provides confirmation of whether check Stop and Cancel Payments issues or voids imported successfully. Templates Awaiting my A timed alert that notifies users when a template is pending Approval approval. A timed alert that alerts users when payments cannot be Approval Window Passed processed because of missing the cutoff window. Sends an email if a payment is received by the bank, confirmed by Processed the bank, or rejected by the bank. Payments and Transfers Sends an email if there are any payments for the company awaiting Payments Awaiting my Approval approval that the Client User can approve. Sends an email if there are any payments for the company that the Approver Rejected approver rejected during the approval process for the current date. Sends an email if any payments for the company have been Rejected Today rejected by the back-end payment system on the current day. Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —34—

Getting Started USER GUIDE Transactions Processing Status Sends an email when an uploaded batch has been acted upon Changed for Payments and (approved, released, bank approved, bank rejected). Transfers File Import Confirmation for Sends an email when payments or transfers are successfully or Payments and Transfers unsuccessfully uploaded. A timed alert that sends an email if any payment for the company is Payment Cutoff Time Warning approaching a cutoff time and requires an approval. ACH Reversal Created Sends an email when an ACH payment has been reversed. This alert sends an email when the designated action is taken on Beneficiary Address Book the beneficiary address book. Action available for selection are approve, delete, add and modify. Administration This alert sends an email when a user is entered or approved User Maintenance (depending on filter). This is configurable option to allow a bank to send real-time push Transaction Notification alerts. Closing Available Balance Notifies the user if there are any losing balances in the prior day Checking load that meets the specified criteria. Information Reporting & Utilities Closing Ledger Balance Notifies the user if there are any losing balances in the prior day Checking load that meets the specified criteria. Bank Report Received This alert sends an email when a legacy system report is loaded. Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —35—

Getting Started USER GUIDE CONTACT US WE ARE HERE TO ASSIST YOU. For Treasury Center questions, or other Treasury Management services, please contact your Treasury Management Consultant or call M&T’s Treasury Management Service Team at: 1-800-724-2240 MONDAY–FRIDAY 8AM–6PM ET Equal Housing Lender ©2021 M&T Bank. Member FDIC. 3/21 —36—